Terms and Conditions for My Home Learning

Effective Date: 01/09/2023

1. Acceptance of Terms:

By using the online tuition services provided by My Home Learning, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services:

a. Description:

My Home Learning offers online tutoring services, connecting students with qualified tutors for personalised learning experiences.

b. Eligibility:

To use our services, you must be at least 18 years old or have the consent of a parent or guardian. Tutors must meet the necessary qualifications and undergo a screening process.

3. Registration and Accounts:

a. Account Creation:

To access certain features of our services, you may be required to register for an account. You agree to provide accurate and complete information during the registration process.

b. Account Security:

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Tuition Sessions:

a. Scheduling:

Tuition sessions are scheduled based on the availability of both the tutor and the student. Changes to the schedule should be communicated in advance.

b. Cancellation:

Cancellations should be made at least 24 hours prior to the scheduled session. Late cancellations may result in fees.

5. Payment:

a. Fees:

Payment for tuition services is required in advance. At the start of every calendar month, you will be emailed an invoice detailing the dates of lessons and fees for that month. All payments are to be sent via bank transfer by the 7th day of each month. Fees are outlined on our website and may be subject to change with notice.

b. Refunds:

If you wish to reschedule a lesson, at least 24 hours’ notice must be provided, or you will be charged the total price of the lesson. We are unable to refund a missed lesson, but if at least 24 hours’ notice has been provided, we can offer an alternative lesson day/time. In the rare event that we have to cancel a lesson and cannot provide you with a suitable alternative timeslot in that week, we will automatically apply the appropriate amount of credit to your next month’s fees. 

c. Late Payments:

All fees must be paid in advance. If your payment is late, your child will be unable to attend classes until it is settled. Late or non-payment of fees may result in additional charges, including but not limited to debt collection fees. 

6. Code of Conduct:

a. Respectful Behaviour:

Users are expected to engage in respectful and appropriate behaviour during tuition sessions. Any form of harassment or misconduct is strictly prohibited.

b. Compliance:

Users must comply with all applicable laws and regulations while using our services.

7. Intellectual Property:

a. Ownership:

All content, materials, and intellectual property provided as part of our services are the property of My Home Learning Ltd and may not be reproduced without permission.

8. Privacy Policy:

a. Data Collection:

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the terms of the Privacy Policy.

9. Limitation of Liability:

a. Disclaimer:

My Home Learning is not responsible for any disruptions, technical issues, or errors that may occur during tuition sessions. We make no guarantees regarding the academic performance of students.

10. Termination:

a. Termination by My Home Learning:

We reserve the right to terminate or suspend your account and access to our services for any violation of these terms or for any reason at our sole discretion.

b. Termination by User:

Users may terminate their account at any time by giving us at least 1 weeks’ notice. 

11. Governing Law:

a. Jurisdiction:

These terms are governed by the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

My Home Learning Ltd

info@myhomelearning.co.uk

07577566082

11 Duke Street, High Wycombe, Buckinghamshire, HP13 6EE

By using our services, you agree to these Terms and Conditions.

My Home Learning Ltd

01/09/2023